All orders will be processed within 1-3 business days if standard shipping is selected (USPS First Class). USPS will pick up our shipments at the end of each business day. Once the package is on the truck, there is a 3-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as USPS does not deliver on Sundays or holidays.
*Please note that Hipsway does not ship on Saturdays, Sundays or holidays.
*While we will do all that we can to ensure your order is delivered on time, Hipsway cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
Do we offer overnight shipping?
Not at this time. If you need an item quickly, we recommend priority, priority express or picking it up in store!
How do I know the status of my order?
Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at usps.com. For in store pick up orders, you will receive an email letting you know the order is ready to be picked up.
Can I make changes to my shipping address after I place my order?
Once you receive our email stating that your order is processing, Hipsway is unable to make any changes or modifications to an order, as we begin working on shipping your order immediately. However, if you notice your address is incorrect when you receive your confirmation email, please reach out to firstname.lastname@example.org. We ask that in your email you include your first and last name, your order number and what changes need to be made.
What happens if my package is refused or sent back to the sender?
If your shipment is refused or returned to the sender, you will receive an email notifying you once the package arrives back to Hipsway. If a package is returned due to an insufficient shipping address, the customer is responsible for the charge to ship the order again. This amount must be paid before items are re-shipped to the customer's correct shipping address. Payments are emailed to customers through an online invoice. You have 14 days after the email is sent to respond to Hipsway before your order goes through the returns process for store credit. The original shipping charge will be subtracted from the store credit. If the customer opts to have the order refunded, the original shipping charge will be subtracted.